TeleConvex is an online platform that can be used as a Two-way communication tool by an organization to effectively engage with its beneficiaries and the communities it operates in. It can solicit and broadcast multiple SMS and calls at the same time. Interactive Voice Response (IVR) menus can be built in the platform with the capability to accept simultaneous calls at one point of time without any caller getting a busy line. This tool has been developed in advanced technologies including; Yii 2 framework, Asterisks, and Pearl Scripting. The fact that the tool can be accessed online makes it usable by any organization for its national, international, and project/field offices. Different key modules have been built in the system which makes it able to cater to the needs of any type of organization. The design of the tool has been undertaken keeping in mind best Human Computer Interaction (HCI) practices and user ease of usability and comfort apart from visually appealing dashboards. This tool can be used by; humanitarian organizations as a complaints response and management system, advocacy and mobilization based organizations for mobile based mobilization and advocacy, development organizations for feedback system, edutainment based organizations for audience feedback system, and disaster response organizations for early warning dissemination information hotline purposes. Some of the key modules of the tool are as follows:
Projects
In this section multiple projects can be created with every project being assigned its own SMS, Voice, and Email lines. This caters for organizations with multiple projects or a single programme/project across multiple geographical and linguistic borders.
Address Book
The main directory of all the beneficiaries contacts of an organization. Here groups can also be created for categorizing beneficiaries into projects meaningful categories like a group of ‘Females Teachers’ and group of ‘Village Mobilization Committee’.
Incoming
The main section that is used to solicit SMS, Calls, Emails, and Manual entries of complaints, feedback, and any other type of incoming communication. Once the incoming traffic is solicited, it provides a systematic processing of the incoming entries with unique features like building a detailed case out of it and referring it to someone in an email – the recipients receives it as an organized PDF file. It also provides option of uploading supporting documents like scanned images. This section is ideal for; humanitarian organizations intending to use it as a Complaints & Feedback Management System, edutainment and media broadcast based organizations for Audience Feedback System, mobilization and advocacy organizations for Feedback Management and Mass Mobilization system.
Outbound Campaigns
Create voice and SMS based campaigns and send them out to multiple people with just a click. Once the campaign is executed, wonderful insights will be generated that can be explored by organizations to understand the impact of the outbound campaign.
Polls & Survey
In this section organizations can create IVR and SMS based polls and surveys and automatically solicit responses. This is a unique feature that helps organizations in collecting responses from community directly through their mobiles with ease and low operational costs and processing and analyzing the responses once solicited.
Auto-Admin
This is another key feature of the system which helps to engage beneficiaries automatically even without the intervention of any human being. Auto-replies to SMS and calls, Keywords based action by systems, and Auto-forwards can be set-up through this section.